Frequently Asked Questions
Everything you need to know about shopping with Sam Moon Trading
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for fashion accessories?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, certain items like earrings and face masks are final sale.
Does Sam Moon Trading offer wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk buyers. To access our wholesale catalog and pricing, please register for a professional account through our Wholesale Portal with a valid tax ID.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout.
How do I ensure I am choosing the right size for handbags or jewelry?
Detailed dimensions and specifications are listed on each product page. For jewelry, we provide length measurements, and for handbags, we include height, width, and depth to help you visualize the size before purchasing.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer support team within 48 hours of delivery with your order number and a photo of the item. We will provide a prepaid return label and issue a replacement or refund immediately.